4. I received my ballot by email but I'm having trouble downloading it.

If you're having trouble downloading your ballot:

1 Make sure it's not an issue with your computer. Try refreshing the page. And if that doesn't work, try rebooting your computer.

2. Try using a different browser. Some websites work better with Chrome, Firefox, Edge, or other browsers.

3. If you can't locate the ballot after downloading, use your computer's search function to look for a "downloads" folder. Your computer may have a default folder for downloaded documents.

4. If you aren't able to access the state website to download your ballot (for example, the website won't load), you may need to use a Virtual Private Network (VPN). Some states block traffic from outside the US as a security measure, but inadvertently block US citizens seeking their voting information. A VPN may allow you to access your ballot safely. (For more information about using a VPN, see: "How do I use a VPN to access US websites that are blocked from my location?")

SPECIAL FOR PENNSYLVANIA VOTERS: If you vote in Pennsylvania, we have special instructions for downloading your ballot. Please click here (scroll down to "Ballot Return Information for Pennsylvania").

Still have questions? Click on the red icon in the lower right corner to email our team.